If you don't find the answers to your questions in our FAQ, give us a call at 416-322-3127 to speak with our customer service, we would be happy to help!
Simply select Schedule A Pickup icon to signup or download the app and request pickup. Calling us at 416-322-3127 works also.
Ashford does not charge an extra fee for pick-up and delivery, but our over-the-counter prices are discounted.
It is not necessary to be present for pickup or delivery as long as we agree upon the method to receive/drop off your garments, e.g., do you have a concierge or not. In the case of a concierge, you can leave your laundry, in the provided garment bag, with the concierge and we will pickup/deliver your fresh clean garments. If you do not have a concierge, you can leave us a key to access your building and pickup/deliver your laundry from in front of your apartment or Garage.
Inform the driver, or place a completed Special Care Form in your drop-off bag. Use Your Account profile tab on our app to make changes at any time, or send a special request. All the key information in your profile will enable us to accurately and professionally process your service orders. Preferences can also be modified at anytime by informing us in person, phone.
If, in a rare instance, you find a damaged item in your order, please call our customer service as soon as possible. If it is determined that we are responsible for the damage to your garment, will provide you a credit to the original form of payment for the fair value of that garment, as explained in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products.
Should there be an issue with your service, call the store immediately and they will make every effort to resolve the matter to your satisfaction. Please understand that some issues, like persistent stains, may not be able to be resolved regardless of available products and our efforts.
We strive to provide the very best quality cleaning for their customers. In the event you are not fully satisfied with the service, please contact our customer service.
Environmental impact should be reduced. We believe businesses should work to offset their environmental impact as much as possible. Ashford Cleaners uses high-quality, high-efficiency dry cleaning & laundry equipment in order to reduce the carbon footprint.